Monday, February 22, 2010

Use of commonly used terms via example

Having provided definitions let’s share and test ourselves in our ability to recognize and use the terms through an example.

Consider a Dealer or Seller and Byer involved in a car purchase transaction. Seller wants to sell a car at a profit. For the buyer price is also important but in a different way. Buyers love a bargain. A contract is signed for purchase of the car. Buyer drives out with his new car. Seller banks the money. Their interactions have just begun. There are warranties, both stated and implied. While driving Buyer experiences what they think is unintended acceleration. Buyer goes back to the Seller who tries to reproduce the condition. Seller fails to find anything wrong. There is a difference of opinion, a debate. Seller gives buyer a free car-wash. The end result is Buyer takes the car back on the road. Over the next several weeks others in the household believe they too have experienced unintended acceleration. Buyer feels threatened. Buyer returns to the dealer. Seller runs a more thorough series of checks including a driving test, once again finds nothing, and tells the buyer that with all the publicity about unintended acceleration with another car company in the recent past its natural to be over-sensitized. Buyer feels they have no choice. On the way home buyer notices that severe break action is necessary to keep the car from hurtling forward while stopped at a red light. At the same time Buyer observes the rpm indicator is running at a very high level. This time the Buyer strongly opposes Dealers assurances they can find no identifiable problem. The buyer insists the dealer takes action to correct a problem while Seller, based on tests conducted to date, denies there is any problem.

Can you identify which of the terms we defined in the definitions blog can be applied to the above case and where? Here’s my partial list, from a Buyers perspective.

Interests - Buyer benefits by buying a car at what he believes is a reasonable price while Seller is satisfied with the profit.

A Relationship between Buyer and Seller is created in the sale of the car and the warranties which come with the purchse

Agreement is reached when Buyer and Seller have agreed on the sale of the price and a level of harmony is reached between the two.

Disagreement occurs when Buyer and Seller debate whether or not there is an unintended acceleration problem.

Avoiding conflict by the attempted by Seller when he provides Buyer with testing results and a free car wash.

Conflict occurs when Buyer returns the second time based on reports by household members they too experienced unintended acceleration. There’s now a threat to Buyer and his household members safety.

Dispute occurs when the Buyer strongly opposes Sellers test results. For Buyer the debate is over, the threat is now so real, he needs not only acknowledgment of the problem but also a “fix”.

Do you agree with the above? Do you have other examples of how the terms we listed in the definitions blog to add?

What’s the point of defining commonly used terms and the above example?

We’ll address those questions and more in a subsequent blog entry.

No comments:

Post a Comment